We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored:

24 hour advance notice is required when canceling an appointment. This allows the opportunity for someone else to schedule an appointment. You can call, text or email me if you are unable to attend. If a client fails to cancel two or more times, prepayment will be requested.

Late Arrivals
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.

***Be Advised: Due to the new sanitation guidelines and the time involved with disinfecting and sanitizing between clients and the coordination of staggered start times among therapists in the Iowa City office, the time of your appointment will be strictly adhered to. 

We look forward to serving you!